Frequently Asked Questions

Safety is the first priority. Follow these immediate steps:

1. Turn off electricity near flooded rooms if it is safe to access your main breaker.
2. If the flood stems from a burst pipe or appliance leak, shut off your property's main water valve.
3. Call Emergency Hotline at 0433 420 900 immediately.
4. Take photos/videos of affected areas for insurance evidence before moving objects.

We maintain mobile emergency dispatch units strategically positioned across Greater Geelong and Geelong metro areas 24/7. Our average response time is within 60 minutes of receiving your phone call.

Yes, absolutely. Water damage does not wait for business hours. Microbial growth and structural decay begin within hours of inundation. Our hotline 0433 420 900 operates 24 hours a day, 365 days a year without holiday surcharges.

Most major Australian home and commercial building policies cover sudden and accidental water ingress (such as burst pipes, flexi-hose ruptures, appliance overflows, and storm damage). We assist you through every stage of filing your insurance claim.

Yes. We regularly work with all leading Australian insurance companies. Once your claim is logged and authorized, we can issue direct billing to streamline your payout and eliminate out-of-pocket stress.

Standard structural drying typically takes between 3 to 5 days. High-capacity LGR dehumidifiers and targeted axial air movers run continuously to pull trapped moisture from plasterboard, wall cavities, subfloors, and concrete slabs. We conduct daily moisture meter checks until dry standards are verified.

In most Category 1 (clean water) and Category 2 (grey water) scenarios, yes! Utilizing truck-mounted heavy extraction, underlay floating techniques, and Injectidry timber vacuum mats, we restore wet carpets and hardwood flooring without replacement.

Mould spores begin germinating on moist plasterboard, carpet underlay, and timber subflooring within 24 to 48 hours of exposure. Immediate extraction and environmental containment are essential to stop airborne spore distribution throughout your home or business.

Category 3 water ("black water") stems from sewage back-ups, toilet overflows, or river flooding. It contains dangerous biological hazards, E. coli, parasites, and viral pathogens. Remediation requires specialized PPE, negative pressure air containment, hospital-grade antimicrobial sanitization, and certified biohazard disposal.